Privacy Policy & Terms of Service
Last Updated: August 11, 2025

1. Introduction
Welcome toTones&Ties ("we," "our," "us"). We respect your privacy and are committed to protecting it. These Terms of Service ("Terms") govern your use of our website and services. By accessing or booking through our site, you agree to these Terms and our Privacy Policy.

Privacy Policy
2. Information We Collect
We may collect the following personal information when you interact with our website or services:
- Contact details: name, phone number, email address.
- Appointment information: date, time, and type of service booked.
- Payment details: processed securely through our payment processor (we do not store your full credit card number).
- Communications: any messages or inquiries you send us via our contact form, email, or social media.

3. How We Use Your Information
We use your information to:
- Schedule and confirm appointments.
- Send service reminders and follow-up messages.
- Process payments for services.
- Respond to inquiries and provide customer support.
- Improve our services and website.
- Send marketing communications (only if you opt-in).

4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Service providers (e.g., booking platforms, payment processors) strictly for business operations.
- Legal authorities if required by law or in response to valid legal processes.

5. Data Security
We implement reasonable security measures to protect your personal data. However, no online method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections to your personal information.
- Opt out of marketing communications.
- Request deletion of your personal data (unless required to keep for legal purposes).

7. Cookies & Tracking
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect website functionality.
Terms of Service

8. Services Provided
We provide hairstyling services, including but not limited to Invisible Bead Extensions, blonding, lived-in color, and bridal hair. Availability is subject to scheduling and may change without notice.

9. Booking & Payments
- All appointments must be booked in advance via our booking system or by contacting us directly.
- A deposit may be required to secure your appointment, which may be non-refundable.
- Payments are due at the time of service unless otherwise agreed.

10. Cancellations & Rescheduling
- We require 24 hours] notice for cancellations or rescheduling.
- Late cancellations or no-shows may result in forfeiture of your deposit or a cancellation fee.

11. Client Responsibilities
By booking a service, you agree to:
- Arrive on time for your appointment.
- Provide accurate and up-to-date personal information.
- Notify us of any allergies, sensitivities, or medical conditions relevant to your service.

12. Limitation of Liability
We are not liable for:
- Reactions due to undisclosed allergies or conditions.
- Damage to hair caused by failure to follow aftercare instructions.
- Any indirect, incidental, or consequential damages arising from the use of our services.

13. Changes to These Terms
We reserve the right to update or change these Terms and our Privacy Policy at any time. The updated version will be posted on this page with the new "Last Updated" date.

14. Contact Us
If you have questions about these Terms or our Privacy Policy, please contact us at:
📧 tonesandties@gmail.com
📍62 Evergreen Way, South Windsor, CT

terms of service